Terms of Use

Delivery
Alt. Pizza has limited delivery areas only. We are unable to delivery to address outside of Singapore.

Minimum order of $25 is applicable for all delivery orders. There will be a $3 delivery charge for all orders, unless otherwise stated.

There is strictly no refunds, changes or cancellations once the order has been made and confirmed.

Our aim is to provide your ordered products as close as possible within the estimated delivery time. In the event an item ordered is out of stock or not available, we reserve the right to replace an item of equivalent quality and price.

Delivery times may be affected due to bad weather or traffic conditions. This is to ensure the safety of our riders. Delivery service may be temporarily unavailable in selected areas due to unforeseen circumstances.

Our operating hours are as per mentioned in the Locations page.

Mode of payment is strictly via Cash on Delivery, Credit/Debit Card (Visa, MasterCard, American Express) and/or valid Alt. Rewards Program benefits (Rewards Points, Vouchers). Use of Alt. Rewards Program benefits are not redeemable for cash and subject to terms and conditions.
Children below 18 years of age are not permitted to place online orders.

Condiments quantity assigned to each order will be allocated based on packing guidelines set by Alt Pizza.

Pizza reserves the right to withdraw any products or promotions where it deemed fit.

Pizza reserves the right to suspend membership due to a breach of stated Terms of Use.

Alt. Rewards Program
PLEASE READ THESE TERMS OF USE FOR ALT. REWARDS PROGRAM CAREFULLY. BY ACCESSING OR USING THIS REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE.

These Terms of Use apply to your access to, and participation in, the Alt. Rewards program. Alt. Pizza reserves the right to change, modify and/or terminate the Alt. Rewards program and/or these Terms of Use or any policy or guideline pertaining to Alt. Rewards at any time and in its sole discretion. Alt. Rewards Program Overview

ENROLL — To enroll in Alt. Rewards program and receive program benefits, you will first need to register in store, online or via Alt. Mobile app. The registration process may require that you provide certain personal information including: name, email address, phone number, password and optional information (e.g. birthday, gender, nationality)

EARN POINTS — Alt. Rewards benefits are determined based on the amount you spend at Alt. Pizza. For every dollar spent, Rewards Members will earn 1 Alt. Rewards Point. For example, if Member spends $35, she will receive 35 Alt. Rewards Points. There may be limited time promotions when Alt. may offer bonus points on featured products and/or services.
To receive Points for Dine-In, Member must notify Alt. Staff of their Rewards information (email address or phone number on the account) prior to making payment. To receive Points for Takeaway or Delivery, Member must sign-in on the Alt. Mobile App or through orders.altpizza.com.sg. No Points are offered for orders through third-party delivery services (e.g. UberEATS, Deliveroo, FoodPanda).

Points will only be valid for six months after the most recent transaction. Sorry, Points will not be awarded retroactively.

REDEEM POINTS — Alt. Rewards Points can be redeemed for credit toward dine-in, takeaway and delivery orders. The current conversation rate is 10 Alt. Rewards Points can be redeemed for 1 dollar off you order. Points must be used in multiples of 10. For example, if Member has 68 Alt. Rewards Points, she can redeem up to $6 off her order. There may be limited time promotions when Alt. may offer bonus redemptions on featured products and/or services.

Alt. Rewards Points are for promotional purposes only and have no cash value.

WELCOME VOUCHER — By successfully enrolling in the Alt. Rewards Program, you will automatically receive a one-time Welcome Voucher for use on your next order. Please refer to Member Account Details for Welcome Voucher value and expiration date. Welcome Voucher redemption subject to minimum spend values. Voucher cannot be redeemed for cash and may not be combined with any other discount, promotion or offer, unless otherwise stated.

BIRTHDAY REWARD — Your complimentary birthday reward will be automatically loaded onto your account on the first day of your birthday month after you are entered into the Alt Rewards Program. Please refer to Member Account Details for Birthday Voucher value and expiration date (typically only valid for your Birthday month). Birthday Voucher redemption subject to minimum spend values. Voucher cannot be redeemed for cash and may not be combined with any other discount, promotion or offer, unless otherwise stated. Sorry, Birthday Vouchers cannot be applied retroactively.

ADDITIONAL BENEFITS — Additional personalized offers, promotions and event invitations may be distributed by email, SMS or Alt. Mobile app, so you must opt-in to receive such promotional and offers from Alt. Pizza

MISCELLANEOUS — Alt. Rewards Benefits (Points, Vouchers, Other) are loaded electronically to your Rewards account. You can view and track your available rewards on the Alt. Mobile App.

Unless otherwise stated, only one Voucher may be redeemed with each transaction. This means that you cannot use more than one Voucher in the same transaction.

There are no membership fees associated with Alt. Rewards. Points, Vouchers or other Rewards benefits have no cash value and may not be exchanged for cash.

Alt. reserves the right to terminate your account and/or your participation in Alt. Rewards Program if Alt. determines in its sole discretion that you have violated these Terms of Use, or that the use of your account is unauthorised, fraudulent or otherwise unlawful.

Alt. also reserves the right to “unregister” and make ineligible for Alt. Rewards Program any Member that has been inactive for two (2) consecutive years. “Inactive” is defined as having no purchase activity.

Alt. reserves the right to terminate, discontinue, modify or cancel the Alt. Rewards program at any time and in its sole discretion by posting the revisions to www.altpizza.com.sg without giving specific notice to you.